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Thu, 03 Jul 2008

How Amazon annoys 95% of the world

There is one thing that Amazon does that really, really annoys me...

It must lose them sales and customers, and it would not be to hard for them to fix. I have even told them about it myself. But they still continue...

I should explain that I do not live, and have never lived, in the United States. Amazon know that, as they have my billing address and my shipping address, and a history of my addresses as I have move from place to place around the world, and I have ordered various books from them.

So why do they keep making me offers that are only valid within the United States? Every time I look at a book, it is like "order this now and get free shipping". And then when I get to the checkout, it is like, "we do not do this for this address". Or I do a search and get a list of products, and I order some, and then its, "sorry this product is only available for United States addresses".

I mean, why do they bother? It seems deliberately calculated to annoy customers, at least those outside the United States. Ok, less than 95% of Amazon's customer live outside the US, but 95% of the world's population do. And it would be easy enough for them to fix.

All they need to do is check before they make the offer. They have the information — after all, they make they check just a little later — so all they need is some sort of if-test in their website generation code; some sort of markup maybe. So why don't they bother?

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